We want the journey from checkout to delivery to be easy to understand. This policy explains how Dltaruew™ orders are prepared, shipped, tracked, and handled when a delivery issue occurs.
1. Preparing Your Order
Most orders require 2–5 business days for processing before shipment.
During this period, an order may go through payment confirmation, order review, product preparation, and packaging.
During major holidays, promotional events, or unusually busy periods, processing may require up to 6 business days.
Business days do not include weekends or applicable public holidays.
2. Shipping Rates
Our standard shipping terms are:
Orders under $55.00: $6.50 standard shipping
Orders of $55.00 or more: FREE standard shipping
The free-shipping threshold is based on the qualifying merchandise subtotal after applicable discounts and before taxes or other charges, unless otherwise stated during checkout.
Any available shipping option and applicable charge will be shown before the order is submitted.
3. Estimated Delivery
Delivery estimates begin after the order has been dispatched and are separate from the processing period described above.
| Destination | Estimated Delivery After Dispatch |
|---|---|
| United States | 6–12 business days |
| Canada | 8–14 business days |
| United Kingdom | 8–14 business days |
| Australia | 8–14 business days |
| Other Supported International Destinations | 12–19 business days |
These timeframes are estimates rather than guaranteed arrival dates.
Weather, carrier disruptions, destination accessibility, customs review, public holidays, or unusually high shipping volumes can occasionally affect delivery.
4. Where Orders Are Fulfilled
Dltaruew™ works with fulfillment resources selected according to factors such as product availability and delivery destination.
As a result, an order may be dispatched from our own or partner fulfillment facilities, and the shipping origin may differ between products or orders.
We do not represent every Dltaruew™ order as locally dispatched when fulfillment actually occurs elsewhere.
When an order contains multiple products, items may occasionally travel in separate packages if they are fulfilled from different locations.
5. Tracking a Shipment
Once an order has been dispatched and tracking becomes available, a shipping confirmation will be sent to the email address provided with the order.
Carrier tracking can require approximately 1–3 business days after dispatch to begin displaying movement.
A short delay in the first tracking scan does not necessarily indicate a shipping problem.
If tracking remains unchanged for an extended period, contact service@dltaruew.com with your order number so our support team can review the shipment information available to us.
6. International Orders & Customs
International shipments may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country.
Where such charges are not collected during checkout, they may be assessed by local customs authorities or the carrier. These government or carrier-imposed charges are generally separate from the product and shipping amounts paid to Dltaruew™.
Customs procedures can also affect the estimated delivery timeframe.
Requirements vary by destination, so customers purchasing internationally should review applicable local import requirements when necessary.
7. Address Changes & Cancellations
If you need to correct a delivery address or request cancellation, contact:
Please send the request within 12 hours after placing the order and include your order number.
We will review the order status and make the requested change when reasonably possible.
Once an order has already been prepared for dispatch or transferred into the shipping process, we may be unable to change its address or cancel it. If cancellation is no longer possible, our support team can explain any applicable options under the Return & Refund Policy.
8. Delayed or Missing Packages
If an order has passed its estimated delivery period or tracking has stopped updating for an unusual length of time, please contact us rather than assuming the shipment is lost.
Send your order number to:
Our team will review the available tracking information and, where appropriate, work with the fulfillment or delivery provider to investigate.
If a shipment is confirmed lost in transit, we will provide an appropriate resolution, such as a replacement or refund, depending on the circumstances.
A tracking status alone will not prevent us from reviewing a reasonable delivery-related customer request.
9. Items Damaged During Delivery
If a Dltaruew™ product arrives with shipping damage, contact us as soon as reasonably possible after delivery.
Please provide:
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Your order number
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The affected product
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A short description of the problem
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Clear photos or video showing the damage, where reasonably available
Once reviewed, an eligible shipping-damage case may be resolved through an appropriate replacement, refund, or other solution at no additional cost to the customer.
Please keep the product and original packaging until our support team has reviewed the request, as they may be useful when investigating shipping damage.
10. Shipping Assistance
Questions about dispatch, tracking, delivery, or a shipping problem can be sent to:
Dltaruew™ Customer Support
Email: service@dltaruew.com
Phone: +86 15792947503
Please include your order number whenever contacting us about an existing shipment.
Dltaruew™ is operated by Shenzhen Jiguang Shandong Technology Co., Ltd.