Sometimes a product simply is not the right fit, and occasionally an order may arrive with an issue. Dltaruew™ provides the following return and refund process so customers know what to expect before submitting a request.
1. 30-Day Return Period
Eligible Dltaruew™ products may be returned within 30 calendar days after delivery.
For a standard return, the product should be:
-
Unused and in its original condition
-
Returned with its original packaging where reasonably applicable
-
Complete with included accessories, manuals, cables, or other components
-
Accompanied by valid order or purchase information
Products showing substantial use, unauthorized modification, misuse, or damage occurring after delivery may not qualify for a standard preference-based return.
This does not limit the separate process below for products that arrive damaged, defective, incorrect, or materially different from their description.
2. Starting a Return
Before sending anything back, email:
Please provide your order number, the product you wish to return, and the reason for your request.
Photos or video may also be requested when they are reasonably useful for reviewing damage, defects, an incorrect item, or another product-related issue.
After reviewing the request, our support team will provide the appropriate return instructions and return destination when a physical return is required.
Please do not send an item to an address obtained independently or return it without first contacting us, as this may delay identification and processing of the package.
3. Changed Your Mind?
For an eligible return based on preference—for example, deciding that you no longer want the item—the customer is responsible for the applicable return shipping cost.
Original shipping charges are generally not refundable for preference-based returns once the applicable shipping service has been provided.
We recommend using a trackable shipping method when returning an item at your own expense.
4. Damaged, Defective or Incorrect Orders
Please inspect your Dltaruew™ order after delivery.
If a product arrives:
-
Damaged in transit
-
Defective
-
Different from the item ordered
-
Missing an essential included component
-
Materially different from its product description
contact service@dltaruew.com with your order number and a description of the issue. Clear photos or video should be included where reasonably available and relevant.
After review, an eligible claim will receive an appropriate solution, which may include a replacement, refund, or return arrangement at no additional cost to the customer.
Customers will not be required to bear return shipping costs when the accepted return results from our error or a qualifying damaged, defective, or incorrect product.
5. Products That May Not Qualify
Certain returns may be declined when:
-
The 30-day return period has expired
-
The product has been substantially used beyond what is reasonably necessary to inspect it
-
The item has been altered or modified
-
Damage resulted from misuse, improper handling, or an accident after delivery
-
Essential parts or accessories are missing for reasons unrelated to the original shipment
-
The item was specifically identified as final sale or otherwise non-returnable before purchase, where permitted by applicable law
Any product-specific return restriction will be disclosed where applicable rather than introduced only after purchase.
Gift cards, where offered, are generally non-returnable except where applicable law requires otherwise.
6. Exchanges
If you would prefer another Dltaruew™ product, color, or model, contact customer support first.
Depending on the circumstances and available inventory, we may recommend returning the original item and placing a separate order for the preferred product.
For an incorrect or defective item, please use the issue-resolution process in Section 4 rather than purchasing a replacement before contacting us.
7. Return Destination
Do not automatically send returns to our business registration address.
Dltaruew™ orders may be handled through different fulfillment resources. The appropriate return location can therefore depend on the product, order, and destination.
Once a return request has been reviewed and approved, customer support will provide the applicable return warehouse address and shipping instructions.
Sending a package elsewhere without the provided instructions may delay the return or make it difficult to associate the package with your order.
8. Refund Review
When a physical return is required, we will review the returned product after it reaches the designated return location.
We will notify you when the return has been reviewed and whether the refund has been approved.
For an approved refund, the applicable amount will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank, card issuer, or payment provider may require additional time before the credit appears on your account.
If 15 business days have passed after we confirmed that a refund was issued and you still cannot locate it, contact:
9. Cancellations Before Shipment
If you need to cancel an order before shipment, email service@dltaruew.com within 12 hours after placing the order.
We will review the current processing status and make the cancellation when reasonably possible.
Once an order has already entered final preparation or shipping, cancellation may no longer be possible. After delivery, an eligible item may instead be handled under the return terms described on this page.
This 12-hour request period is consistent with our Shipping & Delivery Policy.
10. European Economic Area Consumer Rights
Where mandatory consumer-protection laws provide additional withdrawal, return, refund, warranty, or cancellation rights, those statutory rights continue to apply.
Nothing in this policy is intended to exclude or reduce consumer rights that cannot lawfully be waived.
11. Return & Refund Support
For a return, damaged product, incorrect order, or refund question, contact:
Dltaruew™ Customer Support
Email: service@dltaruew.com
Phone: +86 15792947503
Please include your order number whenever possible.
Dltaruew™ is owned and operated by Shenzhen Jiguang Shandong Technology Co., Ltd.
Business Address:
Room 954, Zhongxin Technology Building
No. 31 Bagua Road, Hualin Community
Yuanling Subdistrict, Futian District
Shenzhen, China
Please note: This business address should not be used as a return address unless our customer support team specifically provides it for your approved return.